Last Updated: October 20, 2026
At Wollenberlin, we aim to process and ship orders promptly so you can enjoy your furniture as soon as possible. If you need to cancel an order, please review the following policy.
Order Cancellation Requests
You may request to cancel your order before it has been processed for shipment. To request a cancellation, please contact our customer service team as soon as possible and provide your order number and relevant order details.
Orders That Have Already Shipped
Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return in accordance with our Return Policy.
Cancellation Confirmation
Submitting a cancellation request does not guarantee that your order can be canceled. We will review the order status and notify you whether the cancellation is possible. If your request is approved, the order will be canceled and any payment collected for that order will be refunded to the original payment method.
Refund Processing
Approved cancellation refunds are generally processed within 5–10 business days. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Orders With Incorrect Information
If you notice an incorrect shipping address, contact information, or other order details, please contact us promptly. We will do our best to assist you before the order is shipped, but changes or cancellations cannot be guaranteed once processing has begun.
Contact Us
If you have questions about canceling an order, please contact Wollenberlin using the information below.
Email: info@wollenberlin.com
Phone: +1 (402) 640-0036
Address: 1901 Hillview Dr, Norfolk, NE 68701-2175, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT
Our team will review your request and respond during business hours.