Refund policy

Last Updated: October 20, 2026

1. Return Overview

At Wollenberlin, we want you to feel confident when choosing furniture for your home or office. If a purchase does not meet your expectations, we offer a return process designed to help you resolve the issue clearly and conveniently.

This policy applies to furniture products purchased through our website, including sofas, couches, chairs, office chairs, and other home and office furnishings.

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

2. Return Eligibility

To qualify for a return, products should meet the following requirements:

  • The return request must be submitted within 30 days of delivery.

  • Items must be in their original condition, without excessive use, damage, or unauthorized modifications.

  • Products should include their original packaging, hardware, accessories, and included components whenever possible.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

For furniture items, please inspect the product carefully upon delivery. We recommend retaining the original packaging until you are satisfied with your purchase.

Products that show significant signs of use, have missing essential components, or have been damaged through improper handling may not qualify for a standard change-of-mind return, subject to applicable law.

3. How to Request a Return

To begin the return process, contact our customer service team by email or phone. Please provide the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photos of the product and packaging, if the item is damaged, defective, or incorrect.

Our team will review your request and provide instructions regarding eligibility, return arrangements, and the appropriate return destination.

Please obtain return instructions before sending any product back. Unauthorized returns may delay processing.

4. Returns for Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and clear photos showing the product and any visible damage, if applicable.

After reviewing your request, we will explain the available resolution, which may include a replacement, repair where appropriate, return, or refund, depending on the circumstances and applicable law.

Please retain the product and its packaging until we provide further instructions.

5. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect purchase decision, customers are responsible for return shipping costs unless otherwise stated.

Because sofas, chairs, office chairs, and other furniture may be bulky or heavy, return shipping costs can vary depending on the product size, weight, packaging, and return destination. We recommend contacting us before arranging a return shipment.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will review the circumstances and explain the applicable return shipping arrangements.

Original shipping charges, if any, may be non-refundable unless required by law or otherwise specified by Wollenberlin.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

If your return is approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for processing. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Any applicable deductions, including authorized return shipping charges, will be communicated as appropriate and handled in accordance with applicable law.

If a returned item does not meet the eligibility requirements, we will contact you to explain the outcome and any available options.

7. Exchanges and Replacements

If you would like to exchange an item or request a replacement, please contact our customer service team.

Exchange and replacement requests depend on product availability, the condition of the original item, and the reason for the request. If an item is damaged, defective, or incorrect, we will review the issue and advise you of the appropriate next steps.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet entered processing or shipping may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may need to follow the return procedure described in this policy.

Please refer to our Order Cancellation Policy for additional information.

9. Contact Us

If you have questions about returns, refunds, exchanges, or damaged furniture, please contact Wollenberlin using the details below.

Store Name: Wollenberlin

Email: info@wollenberlin.com

Phone: +1 (402) 640-0036

Address: 1901 Hillview Dr, Norfolk, NE 68701-2175, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

When contacting us, please include your order number so we can assist you more efficiently.

Thank you for choosing Wollenberlin. We appreciate your business and are committed to providing helpful customer support throughout your shopping experience.