Shipping policy
Last Updated: October 20, 2026
1. Shipping Overview
At Wollenberlin, we are committed to delivering quality furniture to your home with care and convenience. This Shipping Policy explains our order processing procedures, shipping fees, delivery estimates, and other important information regarding your purchase.
We offer a selection of furniture, including sofas, couches, chairs, office chairs, and other home and office furnishings. Our goal is to make your shopping experience straightforward, from placing your order to receiving your furniture.
2. Shipping Coverage
We currently ship eligible orders to addresses within the United States. Available shipping options may vary depending on the destination, product size, and delivery requirements.
Please ensure that your shipping address is complete and accurate when placing an order. Incorrect or incomplete address information may cause delays or additional delivery arrangements.
3. Shipping Fees
We offer the following shipping rates for eligible orders within the United States:
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Orders of $150 or more: Free standard shipping.
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Orders under $150: A flat shipping fee of $7.95.
The applicable shipping fee will be displayed at checkout before you complete your purchase. Any additional charges, if applicable, will be disclosed before payment.
4. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may vary during busy periods or when additional order verification is required. We will make reasonable efforts to process orders promptly.
5. Estimated Delivery Time
After an order has been processed and shipped, standard delivery generally takes approximately 3–8 business days.
The estimated total time from order placement to delivery is approximately 4–11 business days, including processing time.
Please note that these timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
6. Shipment Confirmation and Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.
You can use the tracking details provided to monitor your shipment and check its delivery progress. Please allow some time for tracking information to become active after the carrier receives the package.
If you have questions about your shipment or experience an unexpected delay, please contact our customer service team for assistance.
7. Furniture Delivery Information
Furniture products may vary in size, weight, and packaging requirements. Depending on the item and destination, delivery arrangements may differ.
Customers are responsible for ensuring that the delivery address is accessible and that the furniture can reasonably be brought into the intended space. Before ordering larger items, we recommend measuring doorways, hallways, staircases, and available room space.
Unless expressly stated in the product listing or at checkout, standard shipping does not include assembly, installation, or removal of existing furniture.
8. Shipping Delays and Delivery Issues
Although we work to ensure timely delivery, delays may occur due to severe weather, carrier disruptions, high shipping volumes, address issues, or other unforeseen circumstances.
If your order appears delayed, please check the tracking information first. If the tracking status has not changed for an extended period or your package appears lost, contact us so we can review the situation and assist you.
If an item arrives damaged or you receive an incorrect product, please contact us promptly with your order number and relevant photos so we can evaluate the issue and explain the available next steps.
9. Incorrect Shipping Information
Please review your shipping information carefully before submitting an order. If you notice an error, contact us as soon as possible.
We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
Wollenberlin cannot guarantee successful delivery when an order is submitted with an incorrect or incomplete address. Additional delivery costs may apply if a shipment must be redirected or reshipped, subject to the circumstances and applicable law.
10. Contact Us
If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us using the details below.
Store Name: Wollenberlin
Email: info@wollenberlin.com
Phone: +1 (402) 640-0036
Address: 1901 Hillview Dr, Norfolk, NE 68701-2175, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
Thank you for choosing Wollenberlin. We appreciate your trust and are committed to providing a dependable shopping and delivery experience.