Privacy policy

Last Updated: October 20, 2026

1. Introduction

Welcome to Wollenberlin. We value your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, or contacting our customer service team.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our website or purchase our products, including sofas, couches, chairs, office chairs, and other home and office furniture.

By using our website, you acknowledge the practices described in this policy, subject to applicable privacy laws.

2. Information We Collect

We may collect several types of information when you interact with our website.

Personal and Contact Information

When you place an order, contact us, or use certain website features, we may collect your name, email address, phone number, billing address, and shipping address.

Order and Transaction Information

We may collect information about your purchases, order history, products selected, payment status, delivery details, return requests, and customer service communications.

Payments are processed through the payment services available at checkout. Depending on the payment method, we may receive transaction-related information, but we do not necessarily collect or store your complete payment card details.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with website features.

Information You Provide Voluntarily

We may collect information you choose to provide when submitting a question, requesting a return or refund, reporting a damaged product, subscribing to marketing communications, or participating in other website activities.

3. How We Use Your Information

Wollenberlin may use personal information for the following purposes:

  • To process, confirm, and fulfill orders.

  • To arrange shipping and provide delivery updates.

  • To process payments, returns, refunds, and exchanges.

  • To respond to customer inquiries and provide after-sales support.

  • To communicate important information about purchases and website services.

  • To maintain, operate, and improve our website and shopping experience.

  • To detect and prevent fraud, unauthorized transactions, and security issues.

  • To understand customer preferences and analyze website performance.

  • To send promotional communications where permitted by law and, when required, with your consent.

  • To comply with applicable legal requirements and protect our legitimate business interests.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, maintain shopping cart contents, improve website performance, and understand visitor interactions.

Depending on the tools enabled on our website, these technologies may also be used for analytics and marketing purposes.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

For additional details, please review our Cookie Policy.

5. How We Share Personal Information

We do not sell personal information in exchange for money. We may share information with third parties when reasonably necessary to operate our business and provide our services, including:

  • E-commerce and Website Providers: To host and operate our online store.

  • Payment Processors: To process transactions and help prevent payment fraud.

  • Shipping and Delivery Providers: To deliver orders and provide tracking information.

  • Analytics Providers: To understand website usage and improve performance.

  • Marketing Providers: To support permitted advertising and marketing activities.

  • Customer Support Providers: To help manage customer inquiries and service requests.

  • Legal and Regulatory Authorities: When disclosure is required by applicable law or valid legal process.

We may also disclose information when reasonably necessary to protect our rights, enforce our policies, investigate suspected fraud, or protect the security of our customers and business.

Some third-party disclosures for advertising or analytics purposes may qualify as a sale or sharing of personal information under certain privacy laws, even when no money changes hands. Where applicable, we will provide required notices and choices.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods depend on the type of information, the nature of the transaction, and applicable legal requirements.

When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request a copy of certain information in a portable format.

  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.

  • Withdraw consent when processing is based on consent.

  • Unsubscribe from promotional emails using the unsubscribe link included in those messages.

Some requests may be subject to identity verification, legal exceptions, or other requirements under applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

To submit a privacy request, please contact us using the information provided below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. These services may collect and process information according to their own privacy policies.

Wollenberlin does not control the privacy practices of third-party websites. We encourage you to review the applicable privacy policies before sharing personal information with those services.

10. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action as required by law.

11. International Data Processing

We and our service providers may process or store personal information in locations outside the state or country where you reside. Privacy laws and protections may differ between jurisdictions.

Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred to another jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to remain informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us using the information below.

Store Name: Wollenberlin

Email: info@wollenberlin.com

Phone: +1 (402) 640-0036

Address: 1901 Hillview Dr, Norfolk, NE 68701-2175, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

We are committed to treating your personal information responsibly and providing a transparent and reliable shopping experience.